ISO 20000 IT SERVICE MANAGEMENT TRAINING COURSE DESCRIPTION
This ISO 20000 IT Service Management Audit and Certification course will advance your skills and ability to implement IT services that meets international standards of best practices. This certification course will make you conversant with planning, delivery and support OF IT Services.
Our ISO/IEC accredited courseware, interactive training by an industry expert with hands-on experience, simulated tests, coupled with e-learning access will prepare you to clear the ISO 20000 IT Service Management Audit and Certification Exam on your first attempt.
Take the first step towards exploring an opportunity to become a ISO 20000 certified professional. Prepare for the ISO 20000 Certification exam and fast track your career as an ISO 20000 Practitioner. Please fill-in the enquiry form on this page or call now on +1 (416)-827-7793 or e-mail info@a2zitconsultinginc.com for our training consultant to understand your training and learning objectives and guide you with an optimum way to achieve your goals.
Course Overview
ISO/IEC 20000 An international standard for the implementation of an integrated process approach for the delivery of (IT) services. It is set of minimum requirements to audit an organization against effective IT service management. Choosing the right model and solution for your IT Service Management. In order to implement ITIL successfully, you will need a management system to monitor and track compliance of Service Level Agreements. ISO/IEC 20000-1:2011 can be used as the criteria to develop an ITIL based service improvement program.
Course Agenda
IT SERVICE MANAGEMENT BASICS
CONTENTS OF ISO/IEC 20000-1:2011 PART 1: BASICS (CLAUSES 1 TO 5).
CLAUSE 6: SERVICE DELIVERY PROCESSES
CLAUSE 7: RELATIONSHIP PROCESSES
CLAUSE 8: RESOLUTION PROCESSES
CLAUSE 9: CONTROL PROCESSES
ADDITIONAL CONTENTS
There are no prerequisites to appear for the foundation level of this exam. It is preferable to possess basic knowledge of objectives and contents of ISO/IEC 20000. Experience with managing IT systems or auditing an organization for IT service management is desirable.
This certification course is best suited for:
- IT Service operational staff
- Supervisors
- Managers
- Senior consultants and
- Auditors
Enquiry Form
ISO 20000 IT SERVICE MANAGEMENT CERTIFICATION TRAINING FAQS
There are 3 modes of learning, namely Classroom which will be a face-to-face instructor led sessions, Live Virtual Instructor-led Training for those with a disadvantage to travel, and finally the self-paced e-Learning which you can take up anywhere, anytime.
Yes, we offer course completion certificate after you successfully complete the training program .